Return Policy
All products have a 30 day return policy unless otherwise marked. The return policy for each item have Additional Info on the product description tab. Coopergoody accepts returns within 30 days of the invoice date. All returns require an RMA (Return Merchandise Authorization) number, which is valid for 30 days of issue date and can be obtained by emailing support@coopergoody.com. RMA numbers must be displayed clearly on the outside of the shipping box.
Do not write on or mark the product box itself or use the product box as a shipping box as doing so is considered defacing the product rendering it unsellable and the return will be refused.
Returns received without a valid RMA number risk being refused, or if accepted, will incur a 20% restocking fee. After the 30 day return period, the customer must contact the product manufacturer for warranty replacement and/or repair.
All returns must be in original packaging and include all accessories from the original shipment (i.e. manuals, warranties, security seals, etc.). Incomplete returns risk being refused, or if accepted, will incur a 50% restocking fee.
All returned products are inspected and can take 3 to 10 business days to be processed and refunded. A refund confirmation will be sent to the customer via email.
Damaged Products
If a (customer) you or shipping addressee receives a package damaged in transit; they must report the damaged shipment to support@coopergoody. within 48 hours of delivery. Coopergoody. will file a claim with the shipping carrier. All shipping cartons, inner packing and contents should be retained in the same condition received and held for inspection by the carrier.
Replacement orders and shipping charges must be paid by the customer. A full refund will be issued to the customer upon receipt of carrier’s refund to Coopergoody. Shipping addressee must inspect orders shipped via freight truck line for shipping damages prior to accepting delivery.
Non-Defective Returns
Non-defective products are eligible for return, up to 30 days from invoice date, unless otherwise noted. Coopergoody will issue a refund valued at the original invoice price, less original shipping costs and a 20% restocking fee upon receipt of return, the (customer) you is responsible for shipping non-defective returns to Coopergoody.
Special Returns
JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder. Authorized service center repair only (800-537-5722)
Warranties – In General
Product warranties are provided by the manufacturer. CooperGoody administers the individual manufacturer warranty, which may include returning defective products to CooperGoody, sending products to a factory authorized repair center, or factory direct returns. CooperGoody must abide by the return policies dictated by our manufacturers.
Defective Returns
Defective products may be returned to Coopergoody within 30 days of the invoice date, unless otherwise noted. Please note, not all returned products are actually defective once tested. If it is determined the product is not defective, the customer may incur a 20% restocking fee for non-defective returns. Therefore, (customers) should make every reasonable effort to troubleshoot any potential problems. After the 30 day return period, the (customer) you must contact the product manufacturer for warranty replacement and/or repair.
Restrictions on Certain Returns
Opened software, media, games, and game consoles may only be returned for a replacement of the exact same product. If the same product is not available, please consult the manufacturer for replacement.
Oversized Items: Most oversize items such as TVs 27 inches and larger and refrigerators may ship via freight truck lines. Customers are urged to carefully inspect all items prior to accepting delivery. If any damages are found upon inspection, the customer must refuse shipment as returns due to damage will not be accepted after delivery.
Our Address
11111 Katy Fwy Ste 910, Houston, TX 77079
- CORPORATE LOCATION
- 17350 State Highway 249 Ste 220 Houston Tx 77064
Support 866-222-8150
Email: support@coopergoody.com
Opening Hours
Monday to Friday: 10am-7pm
Saturday to Sunday: 10am-8pm
